Jun 14, 2024

How can I create a support ticket?

Tackling issues with AI/ML API

Joining the Discord Community

The first step to receiving support is to join our vibrant Discord community. This platform allows you to connect not only with our support staff but also with other users who may share similar experiences or insights. To join, follow these simple steps:

  1. Visit our Discord invitation link (provided on our website or through direct communications).
  2. Create a Discord account if you don't already have one.
  3. Join our server and familiarize yourself with the community guidelines.

Writing Your Issue in the #support Channel

Once you're a member of our Discord community, you can create a support ticket by posting your issue in the #support channel. Here's how to effectively communicate your problem:

  1. Be Clear and Concise: Start by briefly describing the issue you're facing. Provide any relevant details that could help us understand the context.
  2. Include Error Messages or Codes: If you received an error message or code, include it in your post. Screenshots can be particularly helpful.
  3. Steps to Reproduce: If applicable, list the steps that lead to the issue. This information is crucial for us to replicate the problem and find a solution.
  4. Eliminate Personal Information: Do not share any sensitive information such as API keys or personal credentials in the channel.

What Happens Next?

After posting your issue:

  • Our support team will review your ticket and may ask additional questions to better understand the issue.
  • We strive to respond to all inquiries as quickly as possible. Response times can vary depending on the complexity of the issue and the volume of tickets.
  • Our team will work with you until a resolution is reached. Solutions may involve direct fixes, workarounds, or guidance on how to use the API more effectively.

Best Practices for a Support Ticket

  • Use Descriptive Titles: When posting your issue, start with a title that summarizes the problem, such as "Error with Image Model API Endpoint".
  • One Issue Per Ticket: To keep the support process efficient, please post one issue per ticket. If you have multiple issues, create separate posts for each.
  • Follow-Up: If your issue is resolved, a follow-up post acknowledging the resolution can help others with similar problems.

Community Support

In addition to our dedicated support team, the AI/ML API community on Discord may offer peer-to-peer assistance. Engaging with the community can provide quick tips and shared experiences that complement official support channels.